Terms, Shipping & Payment


GENERAL

Our working days are Mondays to Fridays, excluding weekends and public holidays.
For sales enquiries, kindly email us at customercare@tact.sg with your order number.
All orders, emails & payment verifications will be attended to within 1-2 working days.
All prices listed on our site are in Singapore dollars, and charged in Singapore dollars.
For international customers, your credit card company determines the exact exchange rate
that you will be charged.
Refunds/Exchanges are only facilitated if the items are faulty/defective upon receipt. If so, do drop us an email at customercare@tact.sg with a snapshot of the defective issue and our team will advise you on the procedure.
TACT.SG reserves the right reject any refund/exchange case.
TACT.SG reserve the right to make changes to pricing and specifications without prior notice.
All prices and products advertised are subject to change.

     

    TERMS OF SALE

    Do kindly ensure that you have selected the correct item(s) in the correct color(s)/size(s) before you proceed to check out.
    We will not be held liable in the event the wrong color(s)/size(s) are selected,
    or if duplicate orders are placed. 
    Kindly ensure the full and correct address is stated.
    Orders with incomplete/incorrect address may result in lost or delayed parcels.
    TACT.SG will not be held liable for lost parcels should the customer opt for normal postage. 
    Orders will be shipped out within 1-3 working days (unless otherwise stated) upon payment verification. Kindly ensure all required information are submitted during the payment process to avoid any delays in mailing out your orders.
    TACT.SG reserves the right to accept or reject any order(s).

       

      PAYMENT OPTIONS

      TACT.SG accepts these payment methods currently : 
      ATM Bank Transfer 
      Internet Banking      
      Paypal (Subjected to surcharges)

        (All payment must be made within the time frame of 12 hours or your orders
        will be cancelled without prior notice by TACT.SG)
         

         

        SHIPPING OPTIONS IN SINGAPORE

        TACT.SG offers these shipping methods as follows: 
        1. Normal Postage (Inclusive in item's stated price)
        - TACT.SG shall not be liable for any lost mail/parcels should you opt for normal postage.

        2. Registered Postage (Additional $2.50 on top of item's stated price)

        - Registered Articles/Parcels will be mailed in 1-3 working days and we will provide the respective RA number for you to track your parcel. In the event we fail to remember to forward you your RA number, please kindly send us a gentle reminder to do so.

        Parcels can be traced here.

        3. SmartPac (1kg - $3.80, 3kg - $4.70)

        SmartPac is a postage-paid postal service for delivery anywhere in Singapore,
        the next working day for a fixed price. 

        - Expect next day door-step delivery with SmartPac, with proof of delivery
        and you are able to track and trace your parcels online.

        - Pay $3.80 for up to 1kg parcels or $4.70 for up to 3kg parcels.

        - Parcels can be traced here.

         

        INTERNATIONAL PARCELS

        1. Payment options

        Only payment via paypal(subjected to surcharges) will be accepted for international orders. 

        2. Shipping options

        Overseas Registered Article (Airmail) is available for international orders. All overseas parcel comes with a tracking reference & can be traced here. All orders will be shipped out within 2 working days and an email will be sent to notify you once your order has been shipped.

        Please refer to the following chart for the delivery fees: